Technical

• What are the system requirements to use NetBank?
• How can I speed up access to NetBank on my computer?
• Why is my font size so small/large?
• Why do the navigation tabs within NetBank (i.e. home, accounts, transfers, bills, apply, services, security, my info) appear to be so large or small?
• Why are the navigation tabs within NetBank (i.e. home, accounts, transfers, bills, apply, services, security, and my info) missing when using Internet Explorer 6.0?
• What happens to my NetBank session when I am accessing the Commonwealth Awards site?
• Why do I receive a security warning saying; 'This page contains secure and unsecure information', when I try to access NetBank?
• Are cookies used on the site?
• Can I access the NetBank website using screen reader or other assistive technology software?

Browser Questions

• Recommended browsers for Apple MAC
• How do I enable JavaScript?
• How do I enable Java?
• How should I configure my browser's security settings?
• How do I enable meta refresh in Internet Explorer Version 6?
• How do I enable pop-up windows?
• How do I set my browser so it does not cache secured pages?
• Where is the security padlock in Internet Explorer 7?
• Unable to export transactions in Internet Explorer 7?
• How do I restore my browser default settings?

What are the systems requirements to use NetBank?

The system requirements to use NetBank are:

Browser	Operating System
	Windows 2000	Windows XP (SP2)	MAC OSX	Vista
Mozilla Firefox 1.5
Mozilla Firefox 2.0
Internet Explorer 6 SP2
Internet Explorer 7
Safari 2.0

Note: Windows 95, Windows 98 & Windows ME are no longer supported by Microsoft (this includes technical support & security updates). Microsoft has retired support for these products because they are outdated and can expose customers to security risks. For further information on upgrading your Microsoft operating system please refer to micosoft.com.

For best results with NetBank, we recommend:

For Windows	Microsoft Internet Explorer Version 7 and Windows Vista or XP with the latest service pack installed.
For Macintosh	Safari 2.0 or Mozilla Firefox 2.0 with Mac OS X

 

To upgrade your browser, please select one of the icons below to go to download site. (This will open in a new window.)

Windows
Windows & Macintosh	*
	*
Macintosh	*

* Note: we do not provide technical support for this browser.

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How can I speed up access to NetBank on my computer?

Installing the latest web browsers and Java Virtual Machines available for your operating system can improve NetBank access speed. A Java Virtual Machine is software that allows your computer to run certain Java applications. We also recommend that you install the latest updates and service packs for your operating system and web browser.

The speed of NetBank is also dependent upon a number of factors outside of the control of the Bank, including:

• The speed of your computer processor
• The amount of memory you have installed in your computer
• The speed, quality and reliability of your internet connection

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You will need to make sure that your system meets the minimum system requirements and your browser settings are correct.

If you use Windows and Internet Explorer we recommend you upgrade to Internet Explorer 7 (this link will open a new window to take you to the selected site).

If you normally access the internet through a proxy server and cannot access NetBank, try disabling your proxy connection.

If you are still experiencing difficulty accessing NetBank, check you have the following updates installed for your operating system:

Download updates	We recommend you install
Windows 2000   Windows XP   Windows VISTA		All critical updates available for these Windows operating systems. We recommend you install latest updates to your operating system and browser.

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Why is my font size so small/large?

Check your browser's font size settings and modify the setting that changes the font setting to a size more convenient for your use of NetBank.

On Internet Explorer and Mozilla Firefox, this can be found under the ‘View’ browser menu, and then select the ‘Text size’ option.

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Why do the navigation tabs within NetBank (i.e. home, accounts, transfers, bills, apply, services, security, and my info) appear to be so large or small?

This could relate to the Dots Per Inch (DPI) setting on your computer. The normal DPI setting is 96 DPI.

If you are using Windows XP the best way to check your DPI setting is as follows:

• Open the ‘Display’ icon in your control panel
• On the ‘Settings’ tab, click ‘Advanced’
• On the ‘General’ tab, in the DPI setting list, click the DPI setting you want to use

If you are using Windows Vista the best way to check your DPI setting is as follows:

• Open the ‘Personalisation’ icon in your control panel
• Go to the ‘Settings’ tab
• Select ‘Adjust font size (DPI)’ from the ‘Tasks’ menu, in the DPI setting list; click the DPI setting you want to use

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Why are the navigation tabs within NetBank (i.e. home, accounts, transfers, bills, apply, services, security, and my info) missing when using Internet Explorer 6?

Some Windows customers experience this problem when using Internet Explorer 6 with Service Pack 1 or Service Pack 2.

To determine whether you are using Service Pack 1 or Service Pack 2, open your browser, select ‘Help’ and click 'About Internet Explorer'. This will present details that can confirm the type of browser and service pack you are using.

• Internet Explorer 6 with Service Pack 1
  This problem can be resolved by downloading an update patch from the Microsoft site. Download the patch .
• Internet Explorer 6 with Service Pack 2
  Make sure your browser is correctly configured for NetBank. Download the patch .
• Windows XP Users
  If you are using Windows XP, please ensure that you have downloaded and installed Java by completing the following:

1. Go to your desktop and access 'Control Panel' via the 'start' menu

2. If you have a 'Java Plug in' or 'Java' icon displayed in your 'Control Panel' menu then you have Java enabled

3. If you do not have a 'Java Plug in' or 'Java' icon displayed in your 'Control Panel' menu then you will need to download Java

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What happens to my NetBank session when I am accessing the Commonwealth Awards website?

Your NetBank session will remain open in your previous browser window, while the Commonwealth Awards website will automatically open in a new browser window. The Commonwealth Awards website is secure. Any data transmitted during your awards session will be encrypted.

Your NetBank session will be subject to a time out period of inactivity, after which it will be automatically shut down. This ensures the security of your NetBank session is maintained at all times. To access NetBank after the time out period has elapsed, you need to re-start your NetBank session and log in again.

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Why do I receive a security warning saying 'This page contains secure and unsecure information' when I try to access NetBank?

The security warning that you receive when attempting to access NetBank is a result of the browser, operating system and security setting combination you have on your PC.

The unsecured items that this message is warning you about are graphics. Your security will not be compromised in any way if you allow the unsecure items within the NetBank pages to be downloaded. The main reason we have not secured these items is to increase access speed to NetBank.

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Are cookies used on the site?

Yes. We use a helpful cookie that detects and remembers whether or not your browser is compatible with NetBank. If it is not, we send you a message that brings this to your attention before you experience any difficulties.

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Can I access the NetBank site using screen reader or other assistive technology software?

Yes. NetBank is accessible to the widest possible range of users including those using assistive technologies.

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Browser questions

Recommended browsers for Apple MAC

For best results with NetBank, we recommend you use either Mozilla Firefox 2.0 or Safari 2.0 with Mac OS X. For more information on browsers and downloads for Apple Macintosh, please visit the Apple site. See the FAQ on system requirements for browser options.

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How do I enable JavaScript?

To enable JavaScript in your browser, simply follow the steps below:
Note: You must close your browser completely, and then re-open your browser before these changes will take effect.

Internet Explorer 6 or 7

1. Select Tools from the top menu
2. Choose Internet Options
3. Click on the Security tab
4. Click on Custom Level
5. Scroll down until you see the section labelled Scripting
6. Under Active Scripting, select Enable and click OK

Mozilla Firefox 1.0

1. Select Tools from the top menu
2. Choose Options
3. Choose Web Features from the left navigation
4. Select the checkbox next to Enable JavaScript and click OK

Mozilla Firefox 1.5 or 2.0

1. Select Tools from the top menu
2. Choose Options
3. Choose Content from the top navigation
4. Select the checkbox next to Enable JavaScript and click OK

Safari (Mac)

1. Select Safari from the top menu
2. Choose Preferences
3. Choose Security
4. Select the checkbox next to Enable JavaScript

Safari (Windows)

1. Select Edit from the top menu
2. Choose Preferences
3. Choose Security
4. Select the checkbox next to Enable JavaScript

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How do I enable Java?

Internet Explorer 6 or 7

1. Select 'Tools' - 'Internet Options' from the top of your browser window

2. Select the 'Security' tab

3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button

4. Select 'Medium' security from the 'Reset custom setting' box

OR

1. Select the following settings from the Security settings list: Java

2. Java Permissions: MEDIUM SAFETY

3. Scripting of Java Applets: ENABLE

If you require further information please consult the Help in your browser.

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How should I configure my browser's security settings?

Depending on which browser you are currently using, choose the appropriate section and follow the steps provided.

Internet Explorer 6

1. Select 'Tools' - 'Internet Options' from the top of your browser window

2. Select the 'Security' tab

3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button

4. Select 'Medium' security from the 'Reset custom settings' box

OR

1. Select the following settings from the Security settings list: Cookies

2. Allow cookies that are stored on your computer: ENABLE

3. Allow per-session cookies (not stored): ENABLE

4. Select the 'Advanced' tab in the Internet Options window

5. Scroll to the 'HTTP 1.1 settings' area and select the following settings:
Use HTTP 1.1: ENABLE (ticked)

6. Scroll to the 'Security' area and select the following settings:
SSL 3.0: ENABLE (ticked)
SSL 2.0: ENABLE (ticked)

7. Select the 'Privacy' tab:
Select 'Default'

OR

Select 'Medium', 'Medium-high' or 'High'

If you require further information please consult the Help in your browser.

Internet Explorer 7

1. Select 'Tools' - 'Internet Options' from the top of your browser window

2. Select the 'Security' tab

3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button

4. Select 'Medium' security from the 'Reset custom settings' box

OR

1. Select the following settings from the Security settings list: Cookies

2. Allow cookies that are stored on your computer: ENABLE

3. Allow per-session cookies (not stored): ENABLE

4. Select the 'Advanced' tab in the Internet Options window

5. Scroll to the 'HTTP 1.1 settings' area and select the following settings:
Use HTTP 1.1: ENABLE (ticked)

6. Scroll to the 'Security' area and select the following settings:
SSL 3.0: ENABLE (ticked)
SSL 2.0: ENABLE (ticked)

7. Select the 'Privacy' tab:
Select 'Default'

OR

Select 'Medium', 'Medium-high' or 'High'

If you require further information please consult the Help in your browser.

Mozilla Firefox 1.5

1. Select ‘Tools’ – ‘Options’ from the top of your browser window

2. Click the ‘Privacy’ panel, and then click on the Cookies tab

3. Check ‘Allow sites to set cookies’

4. Check ‘until they expire’ from the ‘Keep Cookies’ combo box

5. Click the ‘Advanced’ panel

6. Click on the ‘Security’ tab

7. Check ‘SSL2.0’

8. Check ‘SSL3.0’

Mozilla Firefox 2.0

1. Select ‘Tools’ – ‘Options’ from the top of your browser window

2.Click the ‘Privacy’ panel, and then click on the Cookies tab

3. Check ‘Accept cookies from sites’

4. Check ‘they expire’ from the ‘Keep until’ combo box

5. Click the ‘Advanced’ panel

6. Click on the ‘Security’ tab

7. Check ‘Use SSL3.0’

8. Check ‘Use TLS1.0’

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How do I enable meta refresh in Internet Explorer Version 6 or 7?

1. Select 'Tools' - 'Internet Options' from the top of your browser window

2. Select the 'Security' tab

3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button

4. Select 'Medium' security from the 'Reset custom settings' box

OR

Select the following settings from the Security settings list:

Allow META REFRESH: Enable

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How do I enable pop-up windows?

You can set NetBank as a trusted pop up site using the following steps:

Internet Explorer 6 or 7

1. Select the 'Tools' menu from the top of your browser window

2. Select the 'Pop - up Blocker' option with 'Pop - up Blocker settings'

3. In the 'Address of website to allow' input box type ‘www.netbank.commbank.com.au’

4. Click 'Add' next to the input box.
Repeat steps 3 and 4 for www.commbank.com.au

5. Close.

Mozilla Firefox 1.5 or 2.0

1. Select ‘Tools’ – ‘Options’ from the top of your browser window

2. Click the ‘Content’ panel (Globe of Earth icon), and check ‘Block popup windows’

3. Click ‘Exceptions’

4. In the ‘Address of website’ input box type ‘http://www.netbank.commbank.com.au/’ and click ‘Allow’

5. Close

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How do I set my browser so it does not cache secured pages?

You can set your browser so that it doesn't cache secured pages. This will ensure that your secure information is not retained in the memory of your local hard drive when you end your NetBank session and close your browser. This is particularly important if other people access your computer or you are using a PC in a public place such as a library or internet café. See your browser’s Help function for setting details.  

Please note: Not caching secured pages may affect the performance of NetBank as each page will need to load from the server when accessed.

Internet Explorer 6 or 7

1.Select ‘Tools’ from the toolbar

2. Select ‘Internet Options’

3. Select the ‘Advanced’ tab

4. Scroll down to the ‘Security’ section

5. Check the box ‘Do not save encrypted pages to disk’

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Where is the security padlock in Internet Explorer 7?

The security padlock is now located at the top right of the address bar in Internet Explorer 7.

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Unable to export transactions in Internet Explorer 7?

Please click the security information bar to download the file located at the top of the internet page (Internet Explorer will show the following message in the security information bar ‘To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options…’).

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How do I restore my browser default settings?

Internet Explorer 6

1. Select ‘Tools’ from the toolbar

2. Select ‘Internet Options’

3. Select the ‘Security’ tab and select ‘Default level’ to all four web content zones, then click the ‘Apply’ button

4. Select the ‘Privacy’ tab and select the ‘Default’ button (Medium level), then click the ‘Apply’ button

5. Select the ‘Advanced’ Tab and select the ‘Restore Defaults’ button

6. Select the ‘Content’ tab and select the ‘AutoComplete’ button (web address should be selected but the Forms, Usernames and Passwords options should not be selected)

7. Select ‘Clear Forms’ then select ‘ Clear Passwords’

8. Click the ‘Ok’ button to close the AutoComplete options

Note: You must close Internet Explorer completely, and then re-open Internet Explorer before these changes to your browser take effect. Please log into NetBank.

Internet Explorer 7

1. Select ‘Tools’ from the toolbar

2. Select ‘Internet Options’

3. Select the ‘Security’ tab and select ‘Reset all zones to default level’, then select the ‘Apply’ button

4. Select the ‘Privacy’ tab and select the ‘Default’ button, then  click the ‘Apply’ button

5. Select the ‘Advanced’ tab and select the ‘Restore advanced settings’, then select the ‘Apply’ button. Note:  Do not select ‘Reset’.

6. Select the ‘Content’ tab and select the ‘Setting’ button in the AutoComplete section (Web address should be selected but the Forms, Usernames and Passwords options should not be selected)

7. Select ‘Clear Forms’ then select ‘ Clear Passwords’

8. Click the ‘Ok’ button to close the AutoComplete options

Note: You must close Internet Explorer completely, and then re-open Internet Explorer before these changes to your browser take effect. Please log into NetBank.

Mozilla Firefox 1.5 or 2.0

1. Start Firefox in ‘safe mode’

2. Check ‘Disable all add-ons’

3. Check ‘Reset toolbars and controls’

4. Check ‘Reset all user preferences to Firefox defaults’

5. Click ‘Make Changes and Restart’

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