Using this site

To ensure the best possible experience when using the Commonwealth Bank website, the following information may assist with resolving some common issues that may be experienced whilst browsing.

Your browser

This website is best viewed with Microsoft Internet Explorer Version 5.0 (and above) on computers running Microsoft Windows. If you would like to upgrade to the latest version of your browser, you can get a version of Microsoft Internet Explorer from Microsoft.

Screen resolution

For best results when viewing this web site, we suggest you set your screen size to 1024 x 768 pixels. For instructions on changing your desktop settings, refer to help within your browser.

JavaScript, cookies and security settings

We maintain strict security standards and procedures to prevent unauthorized access to information about you. As part of the security of your data, the bank uses cookies to remind us of your particular browser preferences and security requirements. If your browser prompts you when a cookie is "served," you must accept it or you may not be able to gain access to the full range of online services the bank has to offer.

This site uses JavaScript technology to run some interactive features. Your browser preferences must be set to support JavaScript in order to best view this site. Please be aware some browsers may not fully support JavaScript. If you require further information, please consult the Help within your browser.

Viewing PDF files

Some documents within the site, such as brochures or prospectuses, are saved in Adobe Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print these brochures.

Adobe Acrobat Reader can be downloaded free from Adobe.

Printing pages

For best results printing pages from our site, we suggest you set your pages to print in "portrait" in your page setup options. For optimum results use the "Print this page" button to print the current page. This will ensure that all information on the page prints in its entirety.

Web accessibility

In response to the needs of our customers, guidelines are being developed for universal web page design. These guidelines will be incorporated into our website and will evolve as new technologies and information systems emerge. We are continually working to improve the accessibility of our website.

Contact us

If you cannot find what you are looking for using our online help, and would like to speak or email the Bank, please refer to our contact us page.