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Introducing Pen or PIN     

From 4 June 2008, when you make a credit card payment at most shops in Australia, you will be offered the choice of signing or entering a Personal Identification Number (PIN) to authorise your transaction.

How does it work?

Using a PIN on your credit card is just the same as using a PIN on your keycard or debit card. When you’re ready to pay for your goods, staff will ask you if you’d like to either enter your PIN or sign for your purchase.

If you want to use a PIN:

1. Check the amount of the purchase is correct (as you would if you were signing).
2. Press the ‘CREDIT’ key.
3. Enter your PIN on the keypad. For your protection the numbers you enter for your PIN are not displayed on the screen and will appear as asterisks (****) instead.
4. Press the ‘OK/ENTER’ key.
5. The screen will show you if your transaction has been approved and you’ll be given a receipt.

Do I have to use a PIN?

If you don’t want to use a PIN, you don’t have to — just sign for your transactions as usual. The choice is yours.

What if I don’t have a PIN?

If you don’t know the PIN for your credit card, it’s easy to get one. You can either:

• Visit your nearest Commonwealth Bank branch with your credit card and an additional form of identification such as a driver’s licence or a passport. You can choose your own PIN immediately. 
• Call us on 13 2221 and request a PIN to be mailed to you. Once you receive your PIN you can change it to a more convenient one at any Commonwealth Bank ATM or your nearest Commonwealth Bank branch.

Find out more

For more information, visit the FAQs page.