Commonwealth & Colonial Products Financial Services Guide

The "Commonwealth Financial Services" and "Colonial" brands, which comprise products offered by the various related entities listed below, are promoted and administered by Commonwealth & Colonial Products (C&CP), a division of the Commonwealth Bank of Australia. C&CP is itself not a legal entity and does not hold an Australian Financial Services Licence.

Download a printable PDF version of the Commonwealth and Colonial Products Financial Services Guide.

What is a Financial Services Guide?

This Financial Services Guide (FSG) is an important document to help you understand the financial services the legal entities listed below (referred to as "we", "our" or "us") are able to offer you. Its purpose is to educate you, prior to a financial service being provided, on certain matters such as:

• Who we are and how we can be contacted
• What services and products we are authorised under our licence to provide to you
• How we (and any other relevant parties) are paid
• Who to contact should you have a complaint

 

If you choose to use our services you may also receive from us a Product Disclosure Statement (PDS) or other type of Offer Document. The PDS or Offer Document contains information about the particular product and will assist you in making an informed decision about that product.

Who are we and what can we offer?

	Authorised services we can provide under our licence	Products which relate to our authorised services
Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025	General financial product advice Deal in a financial product	Superannuation Life risk insurance Investment life insurance
Commonwealth Funds Management Limited ABN 27 052 289 442 AFSL 235033	General financial product advice Deal in a financial product Custodial or depository service	Superannuation Life risk insurance
Commonwealth Custodial Services Limited ABN 26 000 485 487 AFSL 235027	General financial product advice Deal in a financial product	Superannuation Life risk insurance Investment life insurance
Colonial First State Investments Limited ABN 98 002 348 352 AFSL 232468	Financial product advice Deal in a financial product Operate a registered scheme	Managed investments
The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035	General financial product advice Deal in a financial product	Superannuation Life risk insurance Investment life insurance
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945	Financial product advice Deal in a financial product	Retirement Savings Account Life risk insurance Non-cash payment facilities

Our staff may provide you with factual information and in some circumstances may provide general financial product advice. Staff will not be taking your personal circumstances into consideration when providing general financial product advice and will not provide personal financial advice. If you require personal financial advice, we will be happy to put you in touch with a financial planner.

How can we be contacted?

You can contact us by:

• Calling the Colonial Contact and Service Centre on the number shown on the letter enclosed with this document
• Calling the Commonwealth Customer Contact Centre on 13 2015
• Visiting our personal website
• Writing to us at Customer Relations
  Commonwealth Bank Group
  Reply Paid 41
  Sydney NSW 2001

 

How are we paid for providing financial services?

If you invest in a product offered by one of the entities listed on the previous page, that entity may receive fees in relation to your investment in that product. These fees may include entry fees and management fees. In some situations exit fees, account fees and transaction fees may apply.

The fees you will pay for the products offered are set out in the PDS or relevant Offer Document for the particular product.

What commissions, fees or other benefits are received?

Staff within C&CP do not receive commissions and are remunerated by way of salary and in some cases bonuses. Where bonuses are payable they are assessed on a personal performance basis against a range of customer service metrics and in some cases also include assessment of team, division or company performance.

You may receive personal financial advice in relation to the products we offer from financial advisers. These advisers may receive remuneration from us which is included in the fees you pay when investing in our products.

We do not pay commissions or provide other benefits to third parties for referring customers to us.

How is my personal information dealt with?

The privacy of your personal information is important to us. In general, we collect your personal information to administer our customer relationships and to ensure that we are able to provide you with the products and services most appropriate to your needs.

For further information on our privacy and information handling practices, please refer to our Privacy Policy Statement, which is available on the Commonwealth Bank website, commbank.com.au or upon request from one of our call centres.

What should I do if I have a complaint?

You have the right to enquire or complain about the operation of our products and services to the extent that it relates to you or your investment. We have established procedures to ensure all enquiries and complaints are properly considered and dealt with. If you have an enquiry or complaint please telephone us.

If you are not satisfied with our handling of your complaint you may lodge a written complaint with the following:

• Non-Super/Insurance
  Financial Industry Complaints Service (FICS),
  PO Box 579
  Collins Street West
  Mebourne, Victoria 8007
  Telephone: 1300 780 808 Website: www.fics.asn.au
• Superannuation
  Superannuation Complaints Tribunal
  Locked Bag 3060
  GPO Melbourne VIC 3001
  Telephone: 1300 884 114
  Website: www.sct.gov.au
• Non-cash payment facilities
  Banking and Financial Services Ombudsman
  GPO Box 3
  Melbourne VIC 3001
  Telephone: 1300 780 808
  Website: www.abio.org.au